Return and Refund Policy
Last Updated: 12/11/2023
Thank you for shopping at www.newasiafurniture.com. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [X] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at [your contact email].
Damaged or Defective Items
In the case of items damaged or found to be defective upon receipt, please contact us immediately. We may require photographic evidence and/or return of the item for assessment. If the item is confirmed to be defective or damaged, we will provide a replacement or issue a refund.
Exchanges
We do not currently offer exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and process a refund. If the order has already been shipped, you will need to follow the standard return process.